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ADVANTAGE Health Zone
Care-ADVANTAGE
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
High Blood Pressure
Migraines
Care-ADVANTAGE Services
Baby-On-Board
Case-Management
Tobacco Education
Weight Management
Quality Improvement
Clinical Practice Guidelines
Preventive Health Guidelines
National Committee for Quality Assurance (NCQA)
What is HEDIS?
CAHPS
Immunization Schedule Antibiotics Resistance
Interactive Health Tools
Mountain of Wellness
Wellness Within
Community Resources / Recursos a la Comunidad
Today's Health News
Health Zone Library
Shape Indiana

Quality Improvement

Our Mission is to "Provide managed care solutions to improve outcomes, keep costs low and improve the health and wellness of the communities we serve". At ADVANTAGE we weave quality improvement into everything we do. We do this by measuring where we are now, and looking forward to where we want to be.

ADVANTAGE Health Solutions, Inc.sm is accredited by the National Committee for Quality Assurance (NCQA). NCQA awards accreditation status to organizations with programs for service and clinical quality that meet or exceed their rigorous requirements for consumer protection and quality improvement.

Our Quality Improvement Program is created annually. It is then reviewed by our Physician Advisory Committee and approved by our Board of Directors. To review our program you can click on the link below or call our Quality Improvement Department at 1-877-901-2237 ext. 6736. We would be happy to send you a copy!

PDF Reader2010 QI Program and Description and Work

Preventive Health Guidelines

ADVANTAGE Health Solutions, Inc has developed the Preventive Health Guidelines for both pediatrics and adults. These guidelines are based on nationally recognized standards of care and are provided to our members to ensure they remain updated on maintaining their own personal health through recommended preventative practices. The Preventive Health Guidelines include recommendations for yearly screenings as well as education and counseling with your physician.

Each year the Preventive Health Guidelines are updated and approved by our Physicians Advisory Committee (PAC) in late February. This committee is made up of practicing physicians that work within our health care networks to help establish an overall standard of excellence for your health care needs. If changes occur during the year, they will be updated appropriately throughout the year.

Preventative Health Guidelines for Adults

Preventative Health Guidelines for Children

Preventative Health Guidelines for Pregnacy

What is a screening?
A screening is looking for a problem before a person has any symptoms.

Breast Cancer Screening:
If you are a woman and between 40-69 years old, you need to get a mammogram to screen for breast cancer at least once every two years.

Colorectal Screening:
If you are between the ages 50-80, you need to get one or more of the following colorectal screenings; Fecal occult blood test yearly, flexible sigmoidoscopy every five years, double contrast barium enema every five years, colonoscopy every 10 years. Please speak with your doctor to find out which screening is right for you!

Cervical Cancer Screening:
If you are a woman between the ages 21-64 years old, you need to be screened for cervical cancer at least every three years. This screening is called a 'Pap smear' and requires a visit to your doctor's office. When abnormal tissue or cancer is found early, it may be easier to treat. By the time symptoms appear, cancer may have begun to spread.

Glaucoma Screening:
If you are 65 or older, you need to be screened for glaucoma. Studies have shown that early detection and treatment of glaucoma, before it causes major vision loss, is the best way to control the disease.

Please view our Preventative Health Guidelines for a complete list of age appropriate screenings and education/counseling.

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What is HEDIS?

Healthcare Effectiveness Data and Information Set - So what it is really?

HEDIS was developed by NCQA so they could have a way to measure how effective a health plan is at providing its members with standard of care. These measures include; preventative health screenings and immunizations, appropriate treatment for acute and chronic conditions and monitoring and follow up on care given. These measures are used by 90% of America's health plans so they are a good indicator of how we are doing.

These measures are collected annually and reflect how well we ensure you receive the highest standard of care possible! As you can see, ADVANTAGE has scored consistently above the 50th percentile. This means that of all the health plans in the United States, we are above average in assuring the care required for these measures are completed.

HEDIS 2010 Measurement Guide
HEDIS 2011 Measurement Guide

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CAHPS

What is CAHPS?
Consumer Assessment of Healthcare Providers and Systems - So what is CAHPS really?

The term CAHPS refers to standardized survey that asks you as a consumer and patient to evaluate the interpersonal aspects of health care. Health plans across the United States use CAHPS to monitor how well you are satisfied with the care and service you receive from your health plan and from your healthcare provider.

This survey is completed annually. We hope that if you receive a survey you will participate and answer honestly. By reviewing this information and making the necessary improvements we are striving to be the best health plan in Indiana!

Our RatesNCQA Accredited
 
Measure/Data Element (with NCQA reported rate adjusted)2010 RATES
 
Effectiveness of Care: Prevention and Screening
Adult BMI37.12%
Weight Assessment and Counselling for Nutrition and Physical Activity for Children/Adolescents
BMI percentile17.17%
Counselling for Nutrition42.47%
Counselling for Physical Activity34.44%
Childhood Immunization Status (cis)
  Combination #271.91%
Immunization for Adolescents
  Menungococcal48.80%
  Tdap/Td51.47%
  Combination #142.96%
Breast Cancer Screening (bcs)
  Total73.06%
Cervical Cancer Screening (ccs)79.57%
Colorectal Cancer Screening (col)63.39%
Chlamydia Screening in Women (chl)
  Total45.10%
Effectiveness of Care: Respiratory Conditions
Appropriate Testing for Children with Pharyngitis (cwp)74.12%
Appropriate Treatment for Children With URI (uri)86.47%
*Avoidance of Antibiotic Treatment in Adults with Acute Bronchitis (aab)84.91%
Use of Spirometry Testing in the Assessment and Diagnosis of COPD (spr)44.13%
Use of Appropriate Medications for People With Asthma (asm)
  Total94.02%
Effectiveness of Care: Cardiovascular
Cholesterol Management for Patients With Cardiovascular Conditions (cmc)
  LDL-C Screening Performed93.08%
  LDL-C Control (<100 mg/dL)55.36%
Controlling High Blood Pressure (cbp)61.20%
Persistence of Beta-Blocker Treatment After a Heart Attack (pbh)85.23%
Effectiveness of Care: Diabetes
Comprehensive Diabetes Care (cdc)
  Hemoglobin A1c (HbA1c) Testing92.83%
  HbA1c Poor Control (>9.0%)51.23%
  Eye Exam (Retinal) Performed41.98%
  LDL-C Screening Performed86.27%
  LDL-C Control (<100 mg/dL)40.77%
  Medical Attention for Nephropathy91.37%
  Blood Pressure Control (<130/80 mm Hg)29.09%
  Blood Pressure Control (<140/90 mm Hg)58.77%
Effectiveness of Care: Musculoskeletal
Disease Modifying Anti-Rheumatic Drug therapy in Rheumatoid Arthritis (art)93.21%
Use of Imaging Studies for Low Back Pain (lbp)79.76%
Effectiveness of Care: Behavioral Health
Antidepressant Medication Management (amm)
  Effective Acute Phase Treatment66.78%
  Effective Continuation Phase Treatment51.07%
Follow-Up Care for Children Prescribed ADHD Medication (add)
  Initiation Phase42.72%
  Continuation and Maintenance (C&M) Phase39.62%
Follow-Up After Hospitalization for Mental Illness (fuh)
  30-Day Follow-Up80.28%
  7-Day Follow-Up61.93%
Effectiveness of Care: Medication Management
Annual Monitoring for Patients on Persistent Medications (mpm)
  ACE Inhibitors or ARBs79.80%
  Digoxin83.26%
  Diuretics80.34%
  Anticonvulsants82.29%
  Total80.11%
Access/Availability of Care
Prenatal and Postpartum Care (ppc)
  Timeliness of Prenatal Care81.64%
  Postpartum Care80.43%
Call Answer Timeliness (cat)NR
Call Abandonment (cab)4.52%
Use of Services
Well-Child Visits in the First 15 Months of Life (w15)
  6+ Visits72.84%
Well-Child Visits in the Third, Fourth, Fifth and Sixth Years of Life (w34)64.01%
Adolescent Well-Care Visits (awc)41.18%
Satisfaction with the Experience of Care
CAHPS Consumer Assessment of Health Providers and Systems Survey 4.0H, Adult
Getting Needed Care87.10%
Getting Care Quickly86.50%
How Well Doctors Communicate93.50%
Customer Service80.10%
Claims Processing86.50%
Shared Decision Making61.50%
Plan Information on cost63.80%
Health Promotion & Education63.90%
Coordination of Care76.00%
Rating of Health Care77.04%
Rating of Personal Doctor82.37%
Rating of Specialist80.39%
Rating of Health Plan56.51%
Flu Shots for Adults Ages 50-64 (fsa)57.50%
ASTQ (advised smokers to quit)72.00%
Smoking Cessation- Medication53.10%
Smoking Cessation- Strategies40.40%
Asprin Use39.60%
Discussing asprin risk and benefits50.50%

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Clinical Practice Guidelines

Clinical Practice Guidelines (CPG) are systematically developed standards to assist the practitioner and patient in making decisions about appropriate health care for specific conditions. The CPG's are developed by organizations that use rigorous review, analysis of peer reviewed research and the use of expert teams. ADVANTAGE Health Solutions, Inc.sm, (AHS) Physician Advisory Committee has reviewed and adopted the following CPG's to be used by our network physicians.
These CPG's are also the basis of our disease management programs.

Asthma:
Source: Department of Health and Human Services, National Institutes of Health, National Heart Lung and Blood Institute
Most recent update: 2007
Guidelines URL: http://www.nhlbi.nih.gov/guidelines/asthma/asthgdln.htm
Measurements: HEDIS-Use of Appropriate Medication for People with Asthma
Review: 4/1/2010
Asthma Tools

Guideline

Action Plan

Provider SOAP

Analysis:
Use of Appropriate Medication for people with asthma AHS Score QC 90th
5-9 year olds 98.8%  
10-17 year olds 94.01%  
18-56 year olds 96.63%  
Total 96.39% 94.94%
AHS asthma medication compliance demonstrates good understanding of the clincal practice guidelines in place.

Congestive Heart Failure:
Source: American Heart Association, American College of Cardiologist
Most recent update: 2009
Guidelines URL: http://circ.ahajournals.org/cgi/content/full/119/14/1977
Measurements HEDIS-Cholesterol Management for People with Cardiovascular Conditions; LDL-C screening and control in patients with a cardiac condition
Review: 4/5/2010
CHF Tools

Guideline

Action Plan

Keeping Track Of Your Weight

Analysis:
Cholesterol Management for people with Cardiovascular Conditions AHS Score QC 90th
LDL-C Screening performed 91.86% 92.13%
LDL-C Control 61.69% 69%
AHS screening score demonstrates good understanding of the importance of screening. Control at 61.69% is not far from QC 90th percentile.
Coronary Heart Disease:
Source: Institute for Clinical Systems Improvement
Most recent update: 2009
Guidelines URL: http://www.icsi.org/coronaryarterydisease...
Measurements HEDIS-Controlling HTN, Cholesterol Management for patients with Cardiovascular Disease
Review: 4/1/2010
CAD Tools

Guideline

Keeping Track Of Your Heart Health

Your Guide To Living Well With Heart Disease

Analysis:
Cholesterol Management for people with Cardiovascular Conditions AHS Score QC 90th
LDL-C Screening performed 91.86% 92.13%
LDL-C Control 61.69% 69%
Controlling HTN 56.82% 71.55%
Controlling cholesterol levels and hypertension are in need of improvement . We have programs for both CAD and HTN.

Diabetes:
Source: American Diabetes Association
Most recent update: 2008
Guidelines URL: http://care.diabetesjournals.org/content/vol31/Supplement 1/
Measurements HEDIS-Comprehensive Diabetes Care; eye care, HbA1c screening and control, LDL-C screening and control, nephropathy screening, blood pressure control
Review: 4/1/2010
Diabetes Tools

Guideline

Diet Exercise

Goals

Analysis:
Comprehensive Diabetes Care AHS Score QC 90th
HbA1c testing 92.10% 92.70%
Eye Exam 45.63% 69.84%
LDL-C screen 89.18% 88.34%
LDL-C control 50.50% 52.60%
Blood Pressure Control (140/90) 64.85% 73.24%
Eye Exam and blood pressure control stand out as areas in need of improvement. Interventions are in place per the QI work plan.

Hypertension:
Source: Joint National Committee on the Prevention, Detection and Evaluation of the Treatment of Hypertension (JNC 7)
Most recent update: 2003 (new update in development) for children 2005
Guidelines URL: http://www.nhlbi.nih.gov/guidelines/hypertension/express.pdf
And http://www.nhlbi.nih.gov/health/prof/heart/hbp/hbp_ped.pdf (update for pediatric in development)
Measurements HEDIS – Control of High Blood Pressure
Review: 4/1/2010
HTN Tools

Guideline

Quick Guidelines

Action Plan

Analysis:
Controlling HTN AHS Score QC 90th
  56.82% 71.55%
Controlling blood pressure is an area in need of improvement. AHS has a mailing program for HTN in place for two years with these CPG’s online for two years.

Migraine:
Source: American Academy of Neurology
Most recent update: 2000, was reviewed and approved 2008
Guidelines URL: http://www.neurology.org/cgi/reprint/55/6/754.pdf
Measurements Control of Migraine exacerbations (by reduction in ER use for Migraine)
Review: 4/1/2010
Migraine Tools

Quick Guidelines

Additional Care

Pharmacy

Analysis:
No Migraine ER w/I past 12 months active inactive
  94% 94%

Pregnancy:
Source: Institute for Clinical Systems Improvement
Most recent update: 2009
Guidelines URL: http://www.icsi.org/prenatal_care_4/prenatal_care_routine_full...
Measurements HEDIS – Timeliness of Pre Natal Care, Post Partum Care
Review: 4/1/2010
Pregnancy Tools

Guidelines

Analysis:
Prenatal and Postpartum Care AHS Score QC 90th
Timeliness of prenatal care 81.40% 97.10%
Postpartum care 77.75% 89.04%
AHS is far behind the 90th percentile on these measures. There is an intervention in place for post partum visit (per QI work plan). There is a case management program for pregnancy.

COPD:
Source: Institute for Clinical Systems Improvement
Most recent update: 2009
Guidelines URL: http://www.icsi.org/chronic_obstructive_pulmonary_disease/chronic...
Measurements HEDIS – Use of spirometry testing in the assessment & diagnosis of COPD, Pharmacotherapy management of COPD exacerbation
Review: 4/1/2010
COPD Tools

Guidelines

How Spirometry Tests Work

Action Plan

Analysis:
COPD measures AHS Score QC 90th
Use of spirometry 40.27% 46.01%
Exacerbation corticosteroids 74.23% 75%
Bronchodilators 74.23% 83.78%
AHS is close to 90th percentile on these measures but the scores are in real need of improvement. AHS has a COPD program.

Osteoporosis:
Source: Institute for Clinical Systems Improvement
Most recent update: 2008
Guidelines URL: http://www.icsi.org/guidelines_and_more/gl_os_prot/womens_health/...
Measurements HOS (Health Outcomes survey) Osteoporosis testing in Older Women
Review: 4/13/2010
Osteoporsis Tools

Guidelines

Analysis:
Measure AHS Score 2008 AHS Score 2009
Osteoporosis management in women who had a fracture 26.86% 32.56%
Management refers to Bone density testing and medical management. Interventions are in place for this measure on the Medicare QI work plan.

Chronic Renal Failure:
Source: National Kidney Foundation
Most recent update: 2000-2002
Guidelines URL: http://www.kidney.org/professionals/kdoqi/guidelines_ckd/toc.htm
Measurements Percentage of members with either diabetes or hypertension who had a GFR test.
Review: 4/28/2010
CRF Tools

Calculator

Behavioral Health Clinical Practice Guidelines:

Major Depression:
Source: American Psychiatric Association
Most recent update: 2005
Guidelines URL: http://www.psychiatryonline.com/pracGuide/pracGuideChapToc_7.aspx
Measurements HEDIS Antidepressant Medication Management
Review: 4/15/2010

Guidelines

Screening PHQ-9

Analysis:
Anti depression Medication Management AHS Score QC 90th
Effective acute phase 72.76% 70.26%
Effective Continuation phase 57.39% 54.31%

Children and Adolescence with Depression Disorders:
Source: American Academy of Child and Adolescent Psychiatry
Most recent update: 2007
Guidelines URL: http://www.aacap.org/cs/root/member_information/practice_information/...
Measurements HEDIS Antidepressant Medication Management
Review: 4/15/2010

Guide

Guideline for the Treatment of Bipolar Disorder:
Source: American Psychiatric Association
Most recent update:
Guidelines URL: http://psychiatryonline.com/content.aspx?aID=50136
Measurements
Review: 4/15/2010

Treatment of Alcohol and other Drug Dependence:
Source: National Institute on Alcohol Abuse and Alcoholism
Most recent update: 2005
Guidelines URL: http://pubs.niaaa.nih.gov/publications/Practitioner/...
Measurements
Review: 4/15/2010

Guidelines

ADHD:
Source: American Academy of Child and Adolescent Psychiatry
Most recent update: 2007
Guidelines URL: http://www.aacap.org/galleries/PracticeParameters/JAACAP_ADHD_2007.pdf
Measurements HEDIS Follow up Care for Children Prescribed ADHD Medication
Review: 4/5/2010

Guidelines

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Immunization Schedule

As part of the ADVANTAGE Immunization Schedule, we have adopted and combined both the Childhood and Adult Immunization schedule into one document for your convenience. This schedule indicates the recommended ages for routine administration of currently licensed vaccines for children through age 18 years and adults. ADVANTAGE Health Solutions, Inc adopts the most current immunization schedule approved by the Advisory Committee on Immunization Practices (ACIP) and the American Academy of Pediatrics (AAP). Additional vaccines may be licensed and recommended during the year, in which ADVANTAGE will update our Immunization Schedule accordingly. This schedule is reviewed yearly in conjunction with many U.S. Government Organizations including the Centers for Disease Control (CDC) and the U.S. Department of Health & Human Services (HHS).

Please feel free to view these immunization practices to assure your child is receiving proper age appropriate vaccinations.

Childhood Schedule (Birth-6 years)

Adolescent Schedule (7-18 years)

Catch-Up Schedule (4 month-18 years)

Adult Schedule (over 18 years old)

This information is not a description of benefits. Please refer to your benefits description materials for the terms, limitations, and exclusions of your coverage. Use this as a guide in scheduling routine care appointments for your family. Your physician can make more specific recommendations based on your health risks.

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